Professional Experience
Lead UX Designer
Sept 2024 – Aug 2025
- Managed and coached a team of 3 designers, fostering collaboration, creativity, and adoption of best practices in an inclusive environment.
- Spearheaded end-to-end UX Design for responsive web and native mobile, including story boards, task flows, wireframes and prototypes.
- Applied user research findings to optimize designs and user journeys, boosting engagement and customer retention.
- Facilitated design sprints and ideation sessions to accelerate innovation and validate solutions including the use of AI design tools.
- Established and maintained a design system aligned with business goals and branding to ensure a cohesive, consistent, and engaging experience for users.
UX Design Lead
April 2018 – Aug 2024
- Led UX/UI design and prototyping for clients in Medical, Life Sciences, and Consumer Health sectors, driving innovation and usability.
- Served as primary client contact, managing project scope, deliverables, and stakeholder communication for all UX initiatives.
- Designed interfaces for medical devices, including 3D surgical navigation systems, wearable ECG monitors, infusion pumps, rapid POC diagnostic tools, and respiratory support ventilators.
- Conducted usability testing on OTC and clinical devices, applying findings to optimize product performance and user safety.
- Co-invented two large-volume infusion pumps delivering multi-channel infusion therapy for a market leading brand (named inventor on US Patent 2023/0115595).
Lead User Experience Designer (contract)
Jan 2017 – Jan 2018
- Conducted heuristic evaluations and usability studies, delivering actionable insights to guide redesign and optimize the user experience.
- Presented findings and recommendations to leadership, influencing design decisions across a suite of youth robotics programs.
- Developed interaction models and UI designs aligned with stakeholder goals and objectives for consistency across multiple programs.
- Redesigned three core web platforms supporting team membership, event volunteering, and participant management, improving usability and program efficiency.
- Created interactive prototypes to test and validate usability improvements.
Lead User Experience Designer (contract)
Oct 2014 – Jan 2017
- Led and mentored a team of 4 UX designers, delivering enterprise medical software for medication safety, inventory management, and hardware integration.
- Partnered with Product Owners and served as client-facing UX lead, defining and refining requirements to ensure precise, usable, and effective solutions.
- Enhanced sprint velocity and reduced software bugs, streamlining delivery and improving product quality.
- Created storyboards, task flows, wireframes, and interactive prototypes to validate requirements, support usability testing, and guide development.
- Established UX processes, tools, and governance, integrating the team with 4 agile development squads and integrating with the Digital Thread for traceability.
Lead User Experience Designer (contract)
Mar 2014 – Oct 2014
- Redesigned desktop software for Commercial Aviation Dispatchers and Air Traffic Coordinators, improving situational awareness and decision support.
- Revamped e-commerce platform for software subscriptions, enhancing usability and customer experience.
- Collaborated with Product Managers and stakeholders to define requirements and guide early design concepts.
- Conducted user research through onsite interviews and surveys, uncovering constraints and optimizing task flows.
RPS Interactive, LLC.
Founder / UX Design Consultant
Oct 2012 – Present
- Engaged by startups and large corporations to deliver UX solutions across desktop and mobile web, native applications, and offline products.
- Drove client projects from proposal to delivery, ensuring requirements are met and stakeholders are aligned.
- Created wireframes, interaction designs, and prototypes to guide usability testing and validate solutions.
Product Manager
Jan 2004 – Oct 2012
- Designed intuitive interfaces for iOS, desktop, touchscreen, and keypad products using sketches, wireframes, and prototypes.
- Conducted user research through interviews, focus groups, and surveys to drive product strategy and optimize user experience.
- Product Lifecycle Management. Simultaneously managed 4–8 products through active development while overseeing a portfolio of 50+ active products; directed product launches, negotiated licensing agreements, managed compliance testing, and owned profit & loss across product lifecycles.
- NH High Tech Council Product of the Year Finalist (2011) for the DMS-3.1 media server.
- Co-invented a distributed intercom system with audio bus (named inventor on US Patent 8,189,753).
Skills
UX Design & Research
- User Research
- Task Analysis & Diagraming
- Information Architecture
- Wireframing
- Interactive Prototyping
- Usability Testing
Leadership & Strategy
- Team Leader & Mentor
- Process & Governance
- Product Management
- Public Speaking
Software
- Figma
- Axure RP
- JIRA
- Confluence
- Trello
- Miro
- Sketch
- Invision
- Lovable Ai
- Adobe Illustrator
Education
Volunteering
Board Member
Jan 2015 – Jan 2021
- Helped organize and run monthly meetings for the local UXPA chapter including, sourcing venues, speakers, and sponsorships
- Designed and launched a new website for the chapter.
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